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At Dahab Foods, we stand by the quality of our products. If you are not satisfied with your purchase, we are here to help.
You have 7 days from the date you receive your item to request a return or refund.
To be eligible for a return, your item must be:
In the same condition that you received it.
In its original packaging.
Accompanied by the receipt or proof of purchase.
Note: Due to the nature of food products, we cannot accept returns on items that have been opened or tampered with unless the product is defective or damaged.
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@dahabfoods.com.
Please include photos of the product and the packaging.
We will evaluate the issue and send a replacement or issue a full refund immediately at no extra cost to you.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed and automatically applied to your original method of payment within 10 business days.
Vouchers: While we offer gift cards/vouchers for customer convenience, you are entitled to a full monetary refund for eligible returns.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, or contact us for a direct replacement.
Certain items cannot be returned, such as:
Gift cards.
Sale items (unless defective or damaged).
For any questions regarding your order or to start a return, please contact: Email: info@dahabfoods.com Response Time: Within 24–48 hours.
