Dahab Foods Return & Refund Policy
At Dahab Foods, we provide detailed descriptions for all our products so you can make an informed purchase. Because of the consumable nature of our items, returns and refunds are exclusively applicable to damaged, defective, or incorrect items.
We do not accept returns or issue refunds if you simply did not like the taste or if you accidentally ordered the wrong item yourself.
1. Return & Reporting Window
You have 7 days from the date you receive your item to report an issue and request a replacement or refund for an eligible claim.
2. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon reception. If an item arrives defective, damaged, or if you receive the wrong item, please contact us right away at info@dahabfoods.com.
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Required Information: Please include clear photos of the product and its packaging.
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Resolution: We will promptly evaluate the issue and arrange a replacement or issue a full refund at no extra cost to you.
3. Strict Non-Returnable Scenarios
Returns, exchanges, and refunds will not be granted for:
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Opened, used, or tampered-with food products (unless verified as defective or damaged upon arrival).
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Items you simply did not enjoy the taste of.
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Orders where the wrong item was selected or purchased by the customer in error.
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Gift cards and final sale items.
4. Refunds & Processing
Once a valid return claim for a damaged or incorrect item is approved and processed:
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Monetary Refunds: Approved refunds are automatically applied to your original method of payment within 10 business days.
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Vouchers: While store vouchers may be offered for convenience, you are fully entitled to a direct monetary refund for valid claims.
Contact Us
For any questions regarding your order or to report a damaged or incorrect item, please contact us at:
